Left in the Dark!!

Item: Sanlam
Rating: 1
Author: Given G

We put in a claim from my Retirement fund more than 3 weeks ago and provided all the required documents(Bank confirmation) as requested by Sanlam. They had promised to action payment within 15 days but to date I have not received the funds nor solid feedback as to when the payment will effected, is this how Sanlam treats its clients after paying them religiously for 20 years? Absolutely disappointing. Maybe I should pull all my policies if this is their conduct!!

Helpful (0)

Replies (4)

Sanlam's replyOfficial

05 Sept 2022, 15:37

Good day Given

We are sorry to hear this. Your complaint has been escalated to the relevant department to assist you.

Regards
Sanlam Client Care

Sanlam's reply05 Sept 2022, 15:37

Official

Good day Given

We are sorry to hear this. Your complaint has been escalated to the relevant department to assist you.

Regards
Sanlam Client Care

Sanlam's replyOfficial

06 Sept 2022, 13:51

Good day Given

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care

Sanlam's reply06 Sept 2022, 13:51

Official

Good day Given

We have received feedback that you have been contacted and that you are being assisted.

Regards
Sanlam Client Care

Given G's updateReviewer Update

09 Sept 2022, 09:23

Good Day,

I can confirm that I have been assisted.

Thanks to Gary Turner.

Given G's update09 Sept 2022, 09:23

Reviewer Update

Good Day,

I can confirm that I have been assisted.

Thanks to Gary Turner.

Sanlam's replyOfficial

09 Sept 2022, 09:29

Good day Given

Thank you for confirming this.

Regards
Sanlam Client Care

Sanlam's reply09 Sept 2022, 09:29

Official

Good day Given

Thank you for confirming this.

Regards
Sanlam Client Care