nX
nompumelelo X

1 reviews | Active since Apr 2015

27 Oct 2025, 19:44

Leaked my data to the **** broker

Assupol shared my data with the broker paragon financial services who then used my persal number for the policy( I took for my father with them but only gave them banking details to debit from it)and added my son and myself on the policy that I never authorised. I went to cancel beginning of the month when I later realised, they went on with investigation but didnt stop the premium immediately, continue took my money.They now refuse to refund

0
Replies (9)
Sanlam
Sanlam's reply27 Oct 2025, 19:47
Official
Dear Nompumelelo, thank you for your review. We will add this information to your existing complaint under complaint reference number C*** and review the matter. Our further feedback will be provided to your direct e-mail. Regards, Assupol Complaints Manager
nX
nompumelelo X's update27 Oct 2025, 20:31
Reviewer Update
What makes angry is that they didnt call me to confirm what I was complaining about as, the root cause of the whole complain. They took long to finish their investigation while they continue taking my money. Now they tell me I should complain to the broker who got my financial details, whole profile including the policies I took with Mr Msomi. My data is not safe with assupol as there is corresponsance when one of them contacted the broker telling there is new correspondance on my policies which was my persal, cell number I hardly use and wasnt given to the broker, my son's details so he could add him on the policy i first app**** with him and when I went to cancel it was told i had np polivy brcause it did'nt appear on their system until I took the policies with legit consultant , then my information was shared to this *****ster of the broker. Its real disappointing and scary that I don't trust them with my finacial and personal details. Its not safe at all.
Sanlam
Sanlam's reply28 Oct 2025, 07:08
Official
We note your comments and will provide further feedback as per our e-mail sent to you yesterday. Thank you for your patience.
nX
nompumelelo X's update30 Oct 2025, 12:40
Reviewer Update
Till today nobody called to confirm my complaint. They did that last time and close the case with uncomplete facts.

This is what happened . The broker came to my work place. He complected applications for all us and never even give us a policy document. We chose what we wanted on the cover. It was 2 males brokers.
I didnt have a persal number that time and I gave them my banking details to debit the money. The policy only covered my dad, not my son and not me, it was about R333 something because he is over 80 years.

Later my collegues who provided him with their persal numbers, receieved message that over R600 was going to be deducted for policies they didnt agree to take. He change or increased the cover for all them. They rushed to the pietermaritzburg office to cancel. I was only one who didnt receive the sms. I thought it was because I didnt give him my persal, however I went to the office also, they check and was told no policy was registered for me.

Few weeks or a month later, not sure , Assupol sales consultant came to my work place again, I then apply for a policy for my father and my son. I never covered myself. I then gave them my persal number and even told them what the other guys did with uncreasing covers for other collegues.

The policy started debiting from persal and it was ok, I then app**** for retirement. When I saw the R503 deductions, I thought was for retirement because I didnt remember for how much was it. A month later I saw another duduction of the retirement cover I took and inquire why do I have another on?
The consultant told me the only cover I took was R250 not R505. He then checked for me and found out that it was that broker.

Someone from Assupol leaked my financial details being persal and also the details of the cover I took which covered my father, my son. The broker then registered policy for my father, my son and I. Not only that he even use the cell number I never gave him which I only gave to verify my details since the number I now use was not found on the credit burea. That number was leaked to him also. I never got sms as the sim card I don't access to it.

Should I have not app**** for the policies , this guy wouldnt have known my financial details and wouldnt have ****med me and assigned policy covers I never agreed to take.

I have screen shorts of the sms of when they leaked my information to him. They wrote " Rendal Joey Duplessis there is new correspondence for policy "....... It believe it was then he registered this policy under my name.

Why would I take 2 policies with same cover, same members if I was sane?
Its not my problem that Assupol leaked my details and my son's details too. Its crime to even do so. That is un acceptable and unprofessional.

All I want is my money that the guy ****med me with the help of someone from Assupol. Sadly they refused and refer me to the broker that they leaked my information to.
Sanlam
Sanlam's reply30 Oct 2025, 12:49
Official
Good day, we confirm that we have reviewed your complaint and the refund of premiums is in process. It should be paid in 5 working days. Regards
nX
nompumelelo X's update30 Oct 2025, 14:37
Reviewer Update
Till today nobody called to confirm my complaint. They did that last time and close the case with uncomplete facts.

This is what happened . The broker came to my work place. He complected applications for all us and never even give us a policy document. We chose what we wanted on the cover. It was 2 males brokers.
I didnt have a persal number that time and I gave them my banking details to debit the money. The policy only covered my dad, not my son and not me, it was about R333 something because he is over 80 years.

Later my collegues who provided him with their persal numbers, receieved message that over R600 was going to be deducted for policies they didnt agree to take. He change or increased the cover for all them. They rushed to the pietermaritzburg office to cancel. I was only one who didnt receive the sms. I thought it was because I didnt give him my persal, however I went to the office also, they check and was told no policy was registered for me.

Few weeks or a month later, not sure , Assupol sales consultant came to my work place again, I then apply for a policy for my father and my son. I never covered myself. I then gave them my persal number and even told them what the other guys did with uncreasing covers for other collegues.

The policy started debiting from persal and it was ok, I then app**** for retirement. When I saw the R503 deductions, I thought was for retirement because I didnt remember for how much was it. A month later I saw another duduction of the retirement cover I took and inquire why do I have another on?
The consultant told me the only cover I took was R250 not R505. He then checked for me and found out that it was that broker.

Someone from Assupol leaked my financial details being persal and also the details of the cover I took which covered my father, my son. The broker then registered policy for my father, my son and I. Not only that he even use the cell number I never gave him which I only gave to verify my details since the number I now use was not found on the credit burea. That number was leaked to him also. I never got sms as the sim card I don't access to it.

Should I have not app**** for the policies , this guy wouldnt have known my financial details and wouldnt have ****med me and assigned policy covers I never agreed to take.

I have screen shorts of the sms of when they leaked my information to him. They wrote " Rendal Joey Duplessis there is new correspondence for policy "....... It believe it was then he registered this policy under my name.

Why would I take 2 policies with same cover, same members if I was sane?
Its not my problem that Assupol leaked my details and my son's details too. Its crime to even do so. That is un acceptable and unprofessional.

All I want is my money that the guy ****med me with the help of someone from Assupol. Sadly they refused and refer me to the broker that they leaked my information to.
Sanlam
Sanlam's reply30 Oct 2025, 14:51
Official
Good day, we confirm that we have reviewed your complaint and the refund of premiums is in process. It should be paid in 5 working days. Regards
nX
nompumelelo X's update04 Nov 2025, 07:07
Reviewer Update
I received the refund at last.
Thank you
Sanlam
Sanlam's reply04 Nov 2025, 07:13
Official
Noted, thank you for the confirmation