SM
Siyasanga M

1 reviews | Active since Oct 2021

02 Sept 2026, 14:40

LBF department doesnt respect us.

How I wish my husband never left money with Sanlam because it’s been a struggle for 6 years getting them to do their job and deliver on time for our children’s needs. Everytime we must fight tooth and nail to get services delivered. At the beginning we were promised 10 days turnaround time for all claims and that has only happened once. It is a constant struggle each and every claim things just keep getting worse.

0
Replies (5)
Sanlam
Sanlam's reply02 Sept 2026, 14:50
Official
Good afternoon, Siyasanga

We apologise for your negative service experience and have again reached out to Sanlam Corporate for assistance.

Regards
Sanlam Client Care

Best regards,

SM
Siyasanga M's update02 Sept 2026, 15:22
Reviewer Update
They don’t care. I doubt very much they will respond. I’ve sent several emails trying to get a response.
Sanlam
Sanlam's reply03 Sept 2026, 10:40
Official
Good morning, Siyasanga

We have received feedback that you have been assisted.

Regards
Sanlam Client Care

Best regards,

SM
Siyasanga M's update03 Sept 2026, 11:16
Reviewer Update
Yes thank you
Sanlam
Sanlam's reply03 Sept 2026, 11:22
Official
Thank you for confirming.

Regards
Sanlam Client Care

Best regards,