SM
Siyasanga M
1 reviews | Active since Oct 2021
11 Mar 2025, 07:52
LBF claims
Please can you be consistent and considerate with your turnaround time on lbf claims. I sent special requests last week Tuesday and there hasn’t been a response. Previously it took 48 hours to process and I was impressed but now we’re back to this. Come on guys.
Helpful (0)
Replies (13)0
Replies (13)
Sanlam's replyOfficial
11 Mar 2025, 08:06Good day Siyasanga
Thank you for contacting us about this.
We apologise for your service experience and have escalated the matter Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We apologise for your service experience and have escalated the matter Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply11 Mar 2025, 08:06
Official
Good day Siyasanga
Thank you for contacting us about this.
We apologise for your service experience and have escalated the matter Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Thank you for contacting us about this.
We apologise for your service experience and have escalated the matter Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Best regards,
SM
Siyasanga M's updateReviewer Update
12 Mar 2025, 08:15It has been another 24 hours and no one has reached out.
SM
Siyasanga M's update12 Mar 2025, 08:15
Reviewer Update
It has been another 24 hours and no one has reached out.
Sanlam's replyOfficial
12 Mar 2025, 08:23Hello again, Siyasanga
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply12 Mar 2025, 08:23
Official
Hello again, Siyasanga
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate for assistance.
Regards
Sanlam Client Care
Best regards,
SM
Siyasanga M's updateReviewer Update
14 Mar 2025, 08:03I still have not received any response or acknowledgment from corporate honestly this is exhausting. Dealing with this in this manner all the time following up on a request for my kids is exhausting.
SM
Siyasanga M's update14 Mar 2025, 08:03
Reviewer Update
I still have not received any response or acknowledgment from corporate honestly this is exhausting. Dealing with this in this manner all the time following up on a request for my kids is exhausting.
Sanlam's replyOfficial
14 Mar 2025, 09:43Hello Siyasanga
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply14 Mar 2025, 09:43
Official
Hello Siyasanga
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
SM
Siyasanga M's updateReviewer Update
14 Mar 2025, 15:52We have followed up? That’s all I’m getting since Tuesday. Get someone to email back or call whatever it will take because this is too much. If possible I’d like to find out if I can move the funds to a different company because honestly I’m sick and tired of this.
SM
Siyasanga M's update14 Mar 2025, 15:52
Reviewer Update
We have followed up? That’s all I’m getting since Tuesday. Get someone to email back or call whatever it will take because this is too much. If possible I’d like to find out if I can move the funds to a different company because honestly I’m sick and tired of this.
Sanlam's replyOfficial
14 Mar 2025, 16:26This is to confirm that you have been contacted via call and email and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
Sanlam's reply14 Mar 2025, 16:26
Official
This is to confirm that you have been contacted via call and email and will be assisted further.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Best regards,
SM
Siyasanga M's updateReviewer Update
17 Mar 2025, 14:08Is there a reason why I haven’t received any more feedback since Friday?
SM
Siyasanga M's update17 Mar 2025, 14:08
Reviewer Update
Is there a reason why I haven’t received any more feedback since Friday?
SM
Siyasanga M's updateReviewer Update
17 Mar 2025, 14:09It’s been 2 weeks now since I sent out those special requests
SM
Siyasanga M's update17 Mar 2025, 14:09
Reviewer Update
It’s been 2 weeks now since I sent out those special requests
Sanlam's replyOfficial
17 Mar 2025, 14:15Hello Siyasanga
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 Mar 2025, 14:15
Official
Hello Siyasanga
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
We have followed up with Sanlam Corporate.
Regards
Sanlam Client Care
Best regards,
SM
Siyasanga M's updateReviewer Update
17 Mar 2025, 14:22Please I don’t want an automated response.
SM
Siyasanga M's update17 Mar 2025, 14:22
Reviewer Update
Please I don’t want an automated response.
Sanlam's replyOfficial
17 Mar 2025, 14:27Hello Siyasanga
We are sorry to hear that you feel that our response was automated.
Be assured that it was not and that we have followed up with Sanlam Corporate.
As we do not have access to their records on this platform, we have had to arrange for assistance from them.
Regards
Sanlam Client Care
We are sorry to hear that you feel that our response was automated.
Be assured that it was not and that we have followed up with Sanlam Corporate.
As we do not have access to their records on this platform, we have had to arrange for assistance from them.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 Mar 2025, 14:27
Official
Hello Siyasanga
We are sorry to hear that you feel that our response was automated.
Be assured that it was not and that we have followed up with Sanlam Corporate.
As we do not have access to their records on this platform, we have had to arrange for assistance from them.
Regards
Sanlam Client Care
We are sorry to hear that you feel that our response was automated.
Be assured that it was not and that we have followed up with Sanlam Corporate.
As we do not have access to their records on this platform, we have had to arrange for assistance from them.
Regards
Sanlam Client Care
Best regards,
Sanlam's replyOfficial
17 Mar 2025, 16:24Hello again, Siyasanga
We have received feedback that Sanlam Corporate has been in contact with you, and you have been assisted.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in contact with you, and you have been assisted.
Regards
Sanlam Client Care
Best regards,
Sanlam's reply17 Mar 2025, 16:24
Official
Hello again, Siyasanga
We have received feedback that Sanlam Corporate has been in contact with you, and you have been assisted.
Regards
Sanlam Client Care
We have received feedback that Sanlam Corporate has been in contact with you, and you have been assisted.
Regards
Sanlam Client Care
Best regards,