Late Service Provided

2 weeks back my uncle passed on and it was on Thursday, late Friday we put in a claim and we were assured that the money will be paid on Tuesday which never happened, wecalled in and we were assured again the money will be paid on Wednesday, which also never happened, as family we had to cut VERY IMPORTANT COSTS for the arrangements, to bid farewell to our uncle. I'd like to advice Sanlam to put more consultants who understands black people culture in an event of deaths to avoid this from happening.

We really are hurt because of what Sanlam did to us as family, and to our beloved uncle.