Late Payment

I had/have a life benefit policy at Sanlam Indie, all of a sudden I don't get my monthly payments on time.

After calling their numbers, which is on voicemail or does not exist, I've sent them an email, just to be informed that my policy is no longer with Sanlam Indie but has been converted to Sanlam Matrix.

I did not receive any correspondence regarding this conversion and after receiving their contact details, I was told that the policy nr I gave them does not exist.

I only received my new policy nr today the 3rd of March 2025, and again I did not receive my payment after numerous emails and attempts to make contact telephonically.

Sanlam I'm disappointed in your service, please get your admin and payment departments in order.