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Phiwe M

1 reviews | Active since Mar 2017

14 Aug 2019, 13:57

Lapsed policy

I took out a policy with sanlam sky 3 years ago and i have been paying for it up until i lost my job in 2017 hence i app**** for premium holiday then after that i continue paying premiums normaly.This year in April i lost my job again and coudnt pay for it.I wrote them an email informing them that i lost my job but i dont want my policy to stop . Last week i received a letter conferming that my policy has lapsed and if i want to reinstate it 6 months waiting period will app**** and also i must pay all missed premiums according to FSB insurancecompanies must allow you to reinstate a lapsed policy without any underwriting/waiting priod and you have 30 days to do that.I want my policy to be reinstated without any waiting period or else i want all my premiums that i have been paying for past 3 years hence they dont want to reinstate my policy without waiting period.If they fail to do so i dont have a choice but to take my business somewher else as i bealive that they dont value their potentail clients and also i will involve Ombadsment in this matter

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Replies (2)
Sanlam
Sanlam's reply14 Aug 2019, 15:24
Official
Good day Phiwe We are mindful that the client experience was not perhaps what you expected.  We are committed to change it.  It is for this purpose that your case was now escalated to the relevant department for urgent attention.  Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant.  We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations

Best regards,

Sanlam
Sanlam's reply15 Aug 2019, 13:44
Official
Good day Phiwe
 We were informed that a consultant has contacted you.  We will be closing the case on the Hello Peter platform.  Should there be any other issues relating to the matter, we once again encourage you to make direct contact with the relevant consultant.
We value you as our client.
 
Regards
 Client Relations

Best regards,