LAPSED FUNERAL COVER

After numerous emails and leaving numerous telephone messages with several different consultants, Sanlam sky / icover funeral plan call centre agents cannot pick up the phone to call me in order to discuss why they paid money back to me that was correctly meant for arrears on my policy. Thus resulting in my policy now being \lapsed". I have phoned and emailed practically begging for someone to call me telephonically to discuss the issue so that it can be cleared up because emails between myself and them not making sense to either of us resulting in missunderstandings all round.. <br> Really poor poor service. """