JU
Joe U
1 reviews | Active since Aug 2013
28 Jan 2015, 12:55
Lack of Urgency to finalise Annuity
My Annuity had matured on 1st December. I submitted all documents by the mid of December 2014.<br> SANLAM had set a date (as per E- Mail) that the final settlement would be the 15/01/2015.<br> After several enquiries, the \goalposts"are moved constantly. The last answer give \""We have a backlog"
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Sanlam's replyOfficial
28 Jan 2015, 13:50Hello ChristineU,
We acknowledge receipt of your complaint. We understand your frustrations and would like to take this opportunity to apologise for the service you've experienced.
This matter will be referred to management at our Client Contact Centre.
Kind Regards
Client Relations
We acknowledge receipt of your complaint. We understand your frustrations and would like to take this opportunity to apologise for the service you've experienced.
This matter will be referred to management at our Client Contact Centre.
Kind Regards
Client Relations
Sanlam's reply28 Jan 2015, 13:50
Official
Hello ChristineU,
We acknowledge receipt of your complaint. We understand your frustrations and would like to take this opportunity to apologise for the service you've experienced.
This matter will be referred to management at our Client Contact Centre.
Kind Regards
Client Relations
We acknowledge receipt of your complaint. We understand your frustrations and would like to take this opportunity to apologise for the service you've experienced.
This matter will be referred to management at our Client Contact Centre.
Kind Regards
Client Relations