Lack of urgency and communication

Item: Sanlam
Rating: 2
Author: Siyasanga M

Good day

I’ve sent special requests to the LBF department on 24/03/2026. As I had been advised in previous years that the turnaround time is 10 working days. I have not yet received anything. This is the reoccurring issue I’ve had to deal with for the last 6 years that in order to get some sort of progress I have to resort to complaints. Please help.

Thanks In Advance

Helpful (0)

Replies (4)

Sanlam's replyOfficial

13 Apr 2026, 09:56

Good day Siyasanga We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care

Sanlam's reply13 Apr 2026, 09:56

Official

Good day Siyasanga We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
Sanlam Client Care

Siyasanga M's updateReviewer Update

14 Apr 2026, 13:15

It’s been over 24 hours now and still no communication from Sanlam not even an acknowledgement of my complaint. What is the issue with this department that deals with beneficiary funds? Why must we suffer always as widows and our children?

Siyasanga M's update14 Apr 2026, 13:15

Reviewer Update

Sanlam's replyOfficial

20 Apr 2026, 15:38

Good day Siyasanga This is to confirm that the relevant department has been communicating with you. Regards
Sanlam Client Care

Sanlam's reply20 Apr 2026, 15:38

Official

Good day Siyasanga This is to confirm that the relevant department has been communicating with you. Regards
Sanlam Client Care

Siyasanga M's updateReviewer Update

20 Apr 2026, 15:42

There is no such. I only received automated emails.

Siyasanga M's update20 Apr 2026, 15:42

Reviewer Update

There is no such. I only received automated emails.