Lack of Urgency

I am extremely disappointed with the service from Sanlam’s customer call centre and WhatsApp line. The waiting times are absolutely unacceptable. Calls take forever to be answered. I have been holding for over an hour now.

The WhatsApp line is no better. Responses are delayed, sometimes taking hours or even longer, which completely defeats the purpose of using a “convenient” messaging service. It feels like there is a serious lack of urgency and customer care.

For a company of this size and reputation, I expected a much higher level of service. The long waiting times and poor communication make it frustrating to get even the simplest issues resolved. Definitely not the experience customers should be getting.