MN
Malcolm N
1 reviews | Active since Dec 2016
23 May 2024, 16:03
Lack of support
I sent an e-mail to *** on 15-May-2024 and to date have not received any response/acknowledgement.
Helpful (0)
Replies (4)0
Replies (4)
Sanlam's replyOfficial
23 May 2024, 16:20Good afternoon Malcolm
We are sorry to learn that you have not yet had a response to your email.
We have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet had a response to your email.
We have escalated the matter for assistance.
Regards
Sanlam Client Care
Sanlam's reply23 May 2024, 16:20
Official
Good afternoon Malcolm
We are sorry to learn that you have not yet had a response to your email.
We have escalated the matter for assistance.
Regards
Sanlam Client Care
We are sorry to learn that you have not yet had a response to your email.
We have escalated the matter for assistance.
Regards
Sanlam Client Care
MN
Malcolm N's updateReviewer Update
24 May 2024, 09:25Pathetic service from Sanlam Reality and Sanlam Money Saver. The agent Tyleen at Sanlam Money Saver does not understand English and her Manager, Leanne, seems ***********. No apology from either of them and lack of information to assist me. What a pathetically run organisation.
Sanlam Reality took 2 weeks to send my query to the right department, seems they also have *********** fools that were part of the jobs for pals program at Sanlam.
Sanlam Reality took 2 weeks to send my query to the right department, seems they also have *********** fools that were part of the jobs for pals program at Sanlam.
MN
Malcolm N's update24 May 2024, 09:25
Reviewer Update
Pathetic service from Sanlam Reality and Sanlam Money Saver. The agent Tyleen at Sanlam Money Saver does not understand English and her Manager, Leanne, seems ***********. No apology from either of them and lack of information to assist me. What a pathetically run organisation.
Sanlam Reality took 2 weeks to send my query to the right department, seems they also have *********** fools that were part of the jobs for pals program at Sanlam.
Sanlam Reality took 2 weeks to send my query to the right department, seems they also have *********** fools that were part of the jobs for pals program at Sanlam.
Sanlam's replyOfficial
24 May 2024, 09:32Good day Malcolm
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Sanlam's reply24 May 2024, 09:32
Official
Good day Malcolm
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to the relevant department for further review and action.
Regards
Sanlam Client Care
Sanlam's replyOfficial
24 May 2024, 11:40This is to confirm that you have been contacted via call and email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply24 May 2024, 11:40
Official
This is to confirm that you have been contacted via call and email.
Regards
Sanlam Client Care
Regards
Sanlam Client Care