Lack of Service

<p>I decided to cancel my Sanlam policy, after I struggled to get a hold of my advisor for a while. In cancelling I tried to call the contact centre, I was on the line for 30 minutes holding for an operator. I then decided to send an e-mail, I obtain a response to the e-mail, confirming the cancellation., theraftermy account was debited after receiving confirmation of the cancellation. I do not know how to get this sorted out because the channels for servicing are not very helpful. </p>