PP
Pheliswa P
1 reviews | Active since Jul 2021
07 Jul 2021, 13:14
Lack of service
I called assupol lastweek about the policy of my dependent which has lapsed and don't know how it lapsed because I pay every month so they told me in order for it to be reinstated I must pay the certain amount and I did but when I check on the client portal the policy is still not active. I've sent emails but they not replying to my emails all they care about is money, a friend of mine did a quote online and they were quick to call and they still calling even today BUT me, dololo.
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Replies (3)
Sanlam's replyOfficial
07 Jul 2021, 13:39Dear Pheliswa, thank you for letting us know. My apology on behalf of Assupol for any inconvenience caused. I will send you an e-mail to your direct e-mail address, to obtain more information to enable us to assist further. Regards, Assupol Complaints Manager
Sanlam's reply07 Jul 2021, 13:39
Official
Dear Pheliswa, thank you for letting us know. My apology on behalf of Assupol for any inconvenience caused. I will send you an e-mail to your direct e-mail address, to obtain more information to enable us to assist further. Regards, Assupol Complaints Manager
PP
Pheliswa P's updateReviewer Update
12 Jul 2021, 14:04When is the policy of my dependent going to change its status because it still says inactive after paying 2 premiums on the client portal.
PP
Pheliswa P's update12 Jul 2021, 14:04
Reviewer Update
When is the policy of my dependent going to change its status because it still says inactive after paying 2 premiums on the client portal.
Sanlam's replyOfficial
12 Jul 2021, 14:24Good day, we confirm that the reinstatement of the policy is in process and we will confirm as soon as this is finalised.
Sanlam's reply12 Jul 2021, 14:24
Official
Good day, we confirm that the reinstatement of the policy is in process and we will confirm as soon as this is finalised.