Lack of response with regards to my Retirement Fund.

My Pension Fund was with Sanlam in the year 2021 when I left my employer at the time to join a new employer. My request was for my funds to be transferred from Sanlam (old employer) to AlexForbes (new employer).

It has been 4 weeks now contacting Sanlam requesting for the IRP5 linked to this transfer and no one is able to assist me. I’ve called the call centre numerous times (I only get through to a call centre agent after waiting for 20 mins on the line - since their lines are busy). I’ve physically gone to the Sanlam Head Office in Tygervalley CPT - this is where I was directed to the offices in Bellville. I’ve gone to the office in Bellville - no one is able to assist me.

Sad part - SARS needs this IRP5 and while I wait to get help from Sanlam, I am being charged penalty fines by SARS.

I am at a point where I will never put any of my investments in Sanlam. I am ready to cancel my retirement annuity with Sanlam.

Extremely fustrated.