Lack of Response from Sanlam Regarding Estate Administration

Dear Sanlam Management,

I am writing to express my deep disappointment and frustration with the lack of response from Sanlam concerning the administration of my late spouse's estate. My wife passed away three weeks ago, and we have a joint will in which Sanlam is designated as the executor. Despite my efforts to reach out through your electronic channels, including emails and online forms, I have not received any acknowledgment or response.

Given the importance and sensitivity of estate administration, timely communication is crucial. The delay in addressing this matter is causing significant distress and concern that it may impact the efficient handling of the estate.

I kindly request immediate attention to this issue and a prompt response outlining the next steps and actions being taken.

I hope this complaint will prompt a swift resolution and restore my confidence in Sanlam's services.