lack of response

Good morning,<br> <br> MY AUNT SUBMITTED ALL THE RELEVANT DOCUMENATION AS REQUESTED BY SANLAM AS AN EXECUTOR ON BEHALF OF MY LATE GRANDMOTHER IN ORDER TO SELL SHARES. TO THIS DAY EVERY TIME SHE CALLS SHE'S TOLD THAT THERE'S ONE OR THE OTHER DOCUMENTATION OUTSTANDING MEANWHILE ALL THE DOCUMENTS WERE SUBMITTED. THIS MORNING SHE WAS INFORMED THAT THERE IS ONE DOCUMENT OUTSTANDING WHICH IS THE PROOF OF ADDRESS WITH THE ELECTRICITY BILL WHICH WAS PART OF THE BATCH OF DOCUMENTS SUBMITTED TWO WEEKS AGO AS A MUNICIPAL ACCOUNT INDICATING PROOF OF RESIDENCE.<br> THIS IS DISAPPOINTING SERVICE ON THEIR PART, WE WOULD LIKE TO RESOLVE THIS ASAP &amp