lack of interest in dealing with my enquiry

I have had policies with Sanlam since 2012 and recently I contacted them after being told that my policies had lapsed due to non payment, I challenged this because all my monthly premiums were being paid via stop order. I have had endless back and forth calls to Sanlam at my expense trying to get the issue resolved. Finally I was told that they were going to give me a refund which needless to say is something that I did not want. I accepted the refund because I felt I had no choice. Even after I received the refund Sanlam continued to receive premiums from myself although they had told me my policies were no longer active. I have tried countless times to get the issue resolved and even suggested that my policies be reinstated but to no avail. I have been frustrated by Sanlam and their lack of interest in trying to favourably resolve this matter. I feel that Sanlam is victimising me because of the colour of my skin and maybe the lack of resources from my side in ensuring they o the right thing. even now for the past three months deductions have been going through my salary to Sanlam although Iam no longer their client according to them.