Lack of Feedback or Response to Requests

Good morning,
Thank you, I have sent numerous emails as well as the necessary documents relating to my bank account details, but on the app, it shows my account number is blocked.

Seems like a dead end, despite receiving an email and phoning the call center and getting transferred to different departments. I get told to contact my previous employer Cut-N-Weld Supplies to update my banking account details. They don't talk to me because I lodged a complaint with the Pension Fund Adjudicator and the National Financial Services Ombudsman. I tried on the portal a number of times without any luck. I don't know which way to turn.

Sanlam Corporate are not giving me the answers I am looking for or a solution.
They referred me to the National Financial Ombud Scheme, because I lodged a formal complaint against Sanlam.
I accept that the National Financial Ombud Scheme will make a determination with regards to my complaint, but they are not answering any of my questions with regards to the Disability Benefits Policy with regards to the severe illness benefits.
My previous employer was submitting the wrong information to Sanlam Corporate and Sanlam Umbrella Provident Fund, as well as when the Application For Medical Disability Benefits was submitted.
I have also not received any communication with regards to how to rectify my bank account details for the two pot withdrawal application.
I am running out of patience and maybe the media must be used to assist me.

Forwarded the message received from SC Clientcare to the PFA and NFOSA with the comments that I should contact the NFOSA, because I lodged a complaint about my Disability Benefits.
The banking account details still haven't been updated for my Two Tier Application as there is a system problem.
In the email I was informed that a customer liason person would send me some of the details I requested with regards to the Disability Benefits and severe illness like cancer and cardiovascular disease, but nothing
Very poor reflection of Sanlam Corporate and Customer Service.

I will leave it up to the Pension Fund Adjudicator and National Financial Ombud Scheme to make a ruling.
I have tried a week to update my banking account details, sent numerous emails and tried on the portal.
My one policy has mysteriously disappeared, despite having an email from Sanlam with the policy number on it.
The documents with regards to Sanlam Umbrella Provident Fund Disability Benefits and Severe Illness Benefits, appears to be classified material or Sanlam is is trying to hide something from me.