ZV
Zinhle V
1 reviews | Active since Sept 2020
08 Apr 2025, 18:38
Lack of customer service
My late sister's son has been having problem in withdrawing his investment from Sanlam. He has been calling from the 26th of January but to no assistance. They tell him they will send him a new membership/policy number and he must just wait for the SMS. Numerous calls have been made but to no availability. Can he please be assisted because that money was left by my sister for him to go to university with.
Helpful (0)
Replies (3)0
Replies (3)
Sanlam's replyOfficial
08 Apr 2025, 18:43Good day Zinhle
Please send us a private message with your late sister's ID number and the son.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Please send us a private message with your late sister's ID number and the son.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Sanlam's reply08 Apr 2025, 18:43
Official
Good day Zinhle
Please send us a private message with your late sister's ID number and the son.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
Please send us a private message with your late sister's ID number and the son.
On receipt of this information, we will escalate the matter for assistance.
Kindly note that we will use the information you provide only to assist you with this matter.
Regards
Sanlam Client Care
ZV
Zinhle V's updateReviewer Update
21 Apr 2025, 20:07Good evening. We are still waiting for some feedback from one of your personnel. Thando received a call on the 10th from Siphe who then said to him that he will be receiving his withdrawal /membership number but until date nothing has been done yet
ZV
Zinhle V's update21 Apr 2025, 20:07
Reviewer Update
Good evening. We are still waiting for some feedback from one of your personnel. Thando received a call on the 10th from Siphe who then said to him that he will be receiving his withdrawal /membership number but until date nothing has been done yet
Sanlam's replyOfficial
22 Apr 2025, 08:33Good day Zinhle
We have followed up with Sanlam Trust for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Trust for assistance.
Regards
Sanlam Client Care
Sanlam's reply22 Apr 2025, 08:33
Official
Good day Zinhle
We have followed up with Sanlam Trust for assistance.
Regards
Sanlam Client Care
We have followed up with Sanlam Trust for assistance.
Regards
Sanlam Client Care