Lack of Customer Care - Sanlam Reality

Item: Sanlam
Rating: 1
Author: Nosipho C

What does one have to do to get a response from Sanlam Reality via email beyond the automated response? You ask us to give a 30 day notice to cancel sanlam reality memberships but I have not received a response from the 26th of September so I sent another email on 01 October. The phone number is not going through either.

What must one do to get acknowledgment of receipt of the 30 day notice? Or active customer care.

Helpful (0)

Replies (5)

Sanlam's replyOfficial

03 Oct 2024, 06:54

Good day Nosipho

We are sorry to learn of your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care

Sanlam's reply03 Oct 2024, 06:54

Official

Good day Nosipho

We are sorry to learn of your service experience and have escalated the matter for assistance.

Regards
Sanlam Client Care

Sanlam's replyOfficial

03 Oct 2024, 13:03

Hello Nosipho

Sanlam Reality has not been able to get hold of you telephonically, but will keep trying.

Regards
Sanlam Client Care

Sanlam's reply03 Oct 2024, 13:03

Official

Hello Nosipho

Sanlam Reality has not been able to get hold of you telephonically, but will keep trying.

Regards
Sanlam Client Care

Sanlam's replyOfficial

03 Oct 2024, 13:57

Thank you.

We have relayed it to the Reality team.

Regards
Sanlam Client Care

Sanlam's reply03 Oct 2024, 13:57

Official

Thank you.

We have relayed it to the Reality team.

Regards
Sanlam Client Care

Nosipho C's updateReviewer Update

03 Oct 2024, 14:04

Thank you, I look forward to their call.

Nosipho C's update03 Oct 2024, 14:04

Reviewer Update

Thank you, I look forward to their call.

Sanlam's replyOfficial

03 Oct 2024, 15:29

Hello Nosipho

We have received feedback that you have been assisted.

Regards
Sanlam Client Care

Sanlam's reply03 Oct 2024, 15:29

Official

Hello Nosipho

We have received feedback that you have been assisted.

Regards
Sanlam Client Care