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luyandaqeqe L
1 reviews | Active since Jan 2017
09 Jun 2021, 12:36
Lack Of Communication
You guys are lacking in terms of communication with your clients, how can you treat a client of so many years like this, all you do is send emails and do not call after that. No marn this is pathetic.
"This is a system-generated message, so please do not respond. Thank you for emailing Sanlam. We will respond as soon as possible."
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Replies (2)
Sanlam's replyOfficial
09 Jun 2021, 12:40Dear Luyanda
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's reply09 Jun 2021, 12:40
Official
Dear Luyanda
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
We acknowledge receipt of your complaint. Your matter was escalated to the relevant department for further investigation.
Regards,
Sanlam Client Relations
Sanlam's replyOfficial
10 Jun 2021, 09:56Dear Luyanda
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations
Sanlam's reply10 Jun 2021, 09:56
Official
Dear Luyanda
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
We were informed that a consultant has contacted you. We will be closing the case on the Hello Peter platform as your enquiry is now being dealt with by the relevant department. Should there be any other issues relating to the matter, we encourage you to make direct contact with the relevant consultant.
Regards
Sanlam Client Relations