AS
Alta S
1 reviews | Active since Jun 2022
01 Jun 2022, 16:01
Lack of communication
I receive a monthly pension from Sanlam for 9 years now and end of March 22 I received an 3 mail to give me an option to increase the tax on the pension. I email the form attached same day back and "opt out". In May when my pension was paid in Sanlam increased the tax with R4051. I have sent several emails, phoned and left messages as nobody answers their phones. It seems like Sanlam dissapeared completely. No conmunication. I am worried that a company like this is responsible for ou pensions and investments
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Sanlam's replyOfficial
01 Jun 2022, 16:49Dear Alta
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations
Sanlam's reply01 Jun 2022, 16:49
Official
Dear Alta
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
We are mindful that the client experience was not perhaps what you expected. We are committed to change it. It is for this purpose that your case was now escalated to the relevant department for urgent attention. Note that a consultant will make direct contact with you and make sure you get the direct contact detail of the consultant. We would encourage you that all future dealings relating to this matter should be handled directly with this consultant for a more expeditious handling of your case.
Regards
Client Relations