Lack of communication and processing of payments!!!

I am writing to express my serious concern and disappointment regarding the ongoing delay and lack of communication surrounding my request for financial assistance for my siblings!!

I submitted my request for financial assistance in early January. I was advised that the process would take approximately 10–14 working days, which meant the expected completion date was around 27 January. This timeframe has long since passed.

Since then, I have made several follow-ups and have repeatedly been informed that the matter would be escalated. However, despite these assurances, I have received no confirmation emails, no updates, and no clear feedback on the progress of my request. I am left completely in the dark unless I make contact myself.

This situation is particularly distressing because the assistance is urgently needed for my siblings’ school-related expenses. Due to these delays, important arrangements are being pushed back, time is running out, and the school is beginning to lose patience. This places unnecessary pressure on my family and negatively impacts my siblings’ education.

What makes this even more concerning is that this is not the first time I have experienced such delays. Last year, I requested financial assistance for clothing in October, yet the funds were only released in the first week of December. This pattern of delays has made it extremely difficult to plan financially or rely on the timelines provided.

I respectfully request urgent intervention, clear communication, and a realistic update on when this matter will be resolved. I made plans based on the communicated turnaround times, and the continued delays are causing significant financial and emotional strain.