Lack of communication and false advertising

I do not believe that Sanlam Icover understand that they are dealing with grieving families. There is very poor customer service. The least one expects after submitting a claim is acknowledgement of receipt, to this company that is too much to ask. They claim it takes 4-48hrs to make a payment but it has been more than that and there has been zero communication from their side. I had to make follow ups via a number that is on their website but have to be transferred since apparently that number is for Sanlam Sky and not Icover. I have to spend more money I do not have. At this point it very difficult to plan anything without knowing when the funds will be available.