Lack of client follow up

Item: Sanlam
Rating: 3
Author: ricardo M

I have a policy with Sanlam and I have been happy with the service but for the past 3 months, I have been trying to expand my policy but have struggled as I am informed that I can only do it via my dedicated consultant and not over the phone.

My dedicated consultant left Sanlam some time last year and all my attempts have been futile.

This is rather disappointing

Helpful (0)

Replies (2)

Sanlam's replyOfficial

11 Jul 2025, 14:33

Good afternoon, Fana

Thank you for contacting us about this.

We have requested assistance from the relevant department.

Regards
Sanlam Client Care

Sanlam's reply11 Jul 2025, 14:33

Official

Good afternoon, Fana

Thank you for contacting us about this.

We have requested assistance from the relevant department.

Regards
Sanlam Client Care

Sanlam's replyOfficial

11 Jul 2025, 17:04

This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care

Sanlam's reply11 Jul 2025, 17:04

Official

This is to confirm that you have been contacted and will be assisted further.

Regards
Sanlam Client Care