1 reviews | Active since Sept 2017
Kenneth Kodisang
I contacted Salam looking for a life. As my first time I used their website and indicated that I am looking for a life cover. It was my first time using Sanlam with their reputation I thought I will receive good service but little did I know. Kenneth contacted me and we made an appointment where I explained what I am looking for. When he got to the office he send me a quotation and I prefer telephonic underwriting. After a few days I was contacted by thread head office for the underwriting. I was happy as it was more professional and I thought I found a home with Sanlam. The head office emailed the forms to fill as I am on chrunic medicine and also to do blood tests. That is where the nightmare started as he doesn't know or even understand the forms. I had to run around looking for doctors and lab Sanlam is using. I had forms for more than a month. He will tell me this while Sanlam want a different thing. When I thought everything is done he will come with another papers which he also doesn't understand. He even stopped some of the things I had to do. Even now I still asking myself if my doctors were paid for all the information and documents they filled.
We acknowledge your posting, and will attend to it first thing this morning.
Regards
Client Relations
We acknowledge your posting, and will attend to it first thing this morning.
Regards
Client Relations
Dear Felicia Masenya
It was brought to our attention that certain requirements are needed from you. This matter will now be escalated the matter to the Manager of the intermediary in an effort to expedite the matter. We are hopeful that the matter will be driven to conclusion. Sanlam values your interest to do business with us.
Kind regards
Leigh-Roy Apollis
Client Relations
Dear Felicia Masenya
It was brought to our attention that certain requirements are needed from you. This matter will now be escalated the matter to the Manager of the intermediary in an effort to expedite the matter. We are hopeful that the matter will be driven to conclusion. Sanlam values your interest to do business with us.
Kind regards
Leigh-Roy Apollis
Client Relations
Good day
We acknowledge receipt of your post and will follow up with the manager.
Regards,
Client Relations
Good day
We acknowledge receipt of your post and will follow up with the manager.
Regards,
Client Relations
Good day
We acknowledge receipt of your post and will arrange for investigation.
thank you and regards,
Client Relations
Good day
We acknowledge receipt of your post and will arrange for investigation.
thank you and regards,
Client Relations
Good day
We have engaged with the relevant department. It is noted that most accounts were paid except two. The one outstanding account of Dr Cloete will be paid now and we apologise for this delay. However, Dr A.R. Adedeji account is outstanding as we are trying to make contact with the doctor’s office to ascertain certain information to process it but rest assure we will continue to try and make contact.
We appreciate that this was brought to our attention. However, information relating to this matter might become confidential and sensitive as it contains information of a medical nature and we place high confidentiality on it. Therefore we would appreciate that you rather contact the person we have dedicated to handle this enquiry at *** or phone Chrisna Du Toit at *** or alternatively phone our Individual Life helpdesk at 021 - *** (option 1 and again option 1) for assistance.
Thank you and Regards,
Client Relations
Good day
We have engaged with the relevant department. It is noted that most accounts were paid except two. The one outstanding account of Dr Cloete will be paid now and we apologise for this delay. However, Dr A.R. Adedeji account is outstanding as we are trying to make contact with the doctor’s office to ascertain certain information to process it but rest assure we will continue to try and make contact.
We appreciate that this was brought to our attention. However, information relating to this matter might become confidential and sensitive as it contains information of a medical nature and we place high confidentiality on it. Therefore we would appreciate that you rather contact the person we have dedicated to handle this enquiry at *** or phone Chrisna Du Toit at *** or alternatively phone our Individual Life helpdesk at 021 - *** (option 1 and again option 1) for assistance.
Thank you and Regards,
Client Relations