*** service!!!!!!

I sent a request 27 days ago for the child's benefit to fund her school uniform and stationery. After waiting the first 10 days I was told that the query was not attended to cause the email did not have a subject line. Then I had to wait another 10 working days. On the 30th January 2023, I received an sms that the request was approved and the funds would be avallable within 5-7 working days. I called again today, mind you, I'm using a lot of airtime. I spoke to an agent named Didi (she refused to give me her surname or real name) and she said that she will now send a request for funds to be released and it will take a long time. I requested this as a guardian from a trust that my late daughter's paid! Now when it has to assist her daughter, Sanlam agalents are sending me from pillar to post!! This is utter nonsense! How long does my granddaughter have to suffer?!!!!!!!