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gT
gugu T

1 reviews | Active since Apr 2021

28 Mar 2023, 11:19

Kaak service from sanlam

I have been speaking to a consultant named Bongani Nxumalo from last year, regarding my incorrect directive they auploaded on SARS System, I am extremely disappointed at sanlam for being *********** in this manner and not even acknowledging their mistake and actually fixing it. I have been put from pillar to post by their contact center their service is embarrassing and pure kaak

0
Replies (11)
Sanlam
Sanlam's reply28 Mar 2023, 12:29
Official
Good day Gugu

We are sorry to hear of the frustration you have had regarding this.  Your complaint has been escalated to the relevant team to assist you.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply28 Mar 2023, 14:36
Official
Good afternoon Gugu

We have received confirmation that a consultant tried to call you but was not able to reach you.  They have sent you an email.

Regards
Sanlam Client Care
gT
gugu T's update28 Mar 2023, 14:42
Reviewer Update
When I answered the phone your consultant hung up or it was network problem, but I did answer my problem. I need this issue resolved ASAP. don't make excuses for your bad service
Sanlam
Sanlam's reply28 Mar 2023, 14:51
Official
Thank you for your feedback.

Please respond to the email with the requested information so that you can be assisted.

Regards
Sanlam Client Care
gT
gugu T's update28 Mar 2023, 14:54
Reviewer Update
Hi

Please resend the email, I have not received any email from you guys. I'm waiting for it
Sanlam
Sanlam's reply28 Mar 2023, 15:19
Official
Hi again

We have received confirmation that the consultant has been able to speak to you.  

Regards
Sanlam Client Care
gT
gugu T's update28 Mar 2023, 15:33
Reviewer Update
Yes your consultant did speak to me few minutes ago, and hopefully this will be resolved latest tomorrow, and also note that Sanlam will pay for the penalties issued to me by SARS because I have been in contact with your consultant Bongani Nxumalo since last year November and I even emailed you the screenshots of the emails from last year. So you guys are gonna pay that R1000 penalty
Sanlam
Sanlam's reply28 Mar 2023, 16:08
Official
Thanks for your further feedback Gugu

The consultant who called you will be assisting you further.

Regards
Sanlam Client Care
gT
gugu T's update29 Mar 2023, 19:09
Reviewer Update
I'm pretty sure you guys can acknowledge you kaak service now. This matter is still kot resolved and im still waiting for just 1 simple Directive to be uploaded on SARS system. I even went to the extent of sending you my SARS Log in details so you can get whatever documents you need from my account, but you still failing to help resolve this matter
gT
gugu T's update30 Mar 2023, 02:25
Reviewer Update
I have just recieved another penalty notification from SARS they charge me R250 per month for not filling my tax so it will be R1250 from the 31st of March 2023. And your lazy company is going to pay this penalty
Sanlam
Sanlam's reply31 Mar 2023, 10:49
Official
Good day Gugu

The revlevant department is aware of your last comment and will provide you with further feedback.

Regards
Sanlam Client Care