Just like Delene H

I submitted a claim on 6 September 2024 and was advised that it would be completed by 1 October 2024. Today, 3 October 2024, I called and after holding on for 25+ minutes, the agent took 5 minutes to do the verification then transferred me to the relevant department where I held for another 7 minutes and am still none the wiser on when my claim will be finalised.

Really Sanlam I as on the phone with you Life and Savings: Business Shared Services: Client Care Centre for 35 minutes and 15 seconds for nothing.

That is beyond unacceptable.