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GS
Gillian S

1 reviews | Active since Jun 2012

28 Jan 2025, 11:07

Just a bunch of robots that don't respond

No response to emails, no way to speak to anybody through any of their phone numbers, just a wall of AI and automated responses, impossible to do business with these people!!

0
Replies (7)
Sanlam
Sanlam's reply28 Jan 2025, 11:17
Official
Good morning Gillian

We apologise for your poor service experience.

Please provide us with an indication of how we may assist you.  You are welcome to send us a private reply.

Regards
Sanlam Client Care
GS
Gillian S's update28 Jan 2025, 13:51
Reviewer Update
I still have no phone number of anyone who can help me?
GS
Gillian S's update28 Jan 2025, 13:55
Reviewer Update
I waited 15 minutes only to be put through to the wrong department, who didn't know the number of the right department. Then I called again and held on for 25 mins before I had to stop, I have other work to do
Sanlam
Sanlam's reply28 Jan 2025, 13:55
Official
Thank you for the information you have provided, Gillian.

We are requesting Sanlam Investments to contact you urgently.

Regards
Sanlam Client Care
GS
Gillian S's update28 Jan 2025, 14:43
Reviewer Update
What sort of timeline are we looking at for when they will bless me with a phone call?
Sanlam
Sanlam's reply28 Jan 2025, 15:33
Official
Hello Gillian

We are not able to answer your question, as we do not have insight into their processes.

We have however already followed up with them, and again requested for their urgent assistance.

Regards
Sanlam Client Care
Sanlam
Sanlam's reply29 Jan 2025, 10:20
Official
Good morning Gillian

We have received feedback that Sanlam Investments has been in touch with you.

Regards
Sanlam Client Care