Joined Sanlam Reality this morning, terminated my membership this afternoon.

<p> I recieved a call from a sales lady this morning promoting Sanlam Reality. She told me all benefits would be active immediately as soon as I received my membership number and details. She also said that the programme had many restaurant partners including ocean basket. I joined and shortly after that I received my membership number and logged on to my online profile. I could not find a comprehensive restaurant list online so I called the Sanlam Reality number and spoke to a call centre agent asking for a restaurant partner list. She said She could not do that until 48hrs passed and my account and benefits go active (even though my online profile was active). I told her that the sales lady said my account and benefits would be active immediately and she flatout accused that sales lady of lying to me to get the sale. I was shocked at how she was unperturbed by this. So my first experience with Sanlam reality is what their own employee says is a lie. As for the restaurant partner list, I had to wait 48hrs or check online, which I had already done earlier only to see 2 restaurants I have never heard of pop up as results for my location. No Ocean Basket! Very unhappy with the untrue information and conflicting benefit activation information I called again to cancel my subscription. The new lady I spoke to was unfriendly and unsympathetic. She told me that my benefits were in fact active immediately when not even 20 minutes earlier someone else told me they were not. Enough is enough, this lady was all too happy to cancel my subscription. No concern shown over the untruths I had been told and the conflicting information over simple issues. To make matters worse she cannot guarantee that the debit order for the month will not be deducted even though I won't receive a singel benefit due to me cancelling my subscription on the same day I joined up. So I might end up paying for a month of nothing, faulty information and a terrible experience. From now on I will think twice about taking out new products with Sanlam.</p>