Job well done

<p>Four of my members this includes my own biological mother was not cover for a funeral cover. only to find out its SAFRICAN`s error and not my error. I took this up with them but could not get any proper answers. I have a pending case with ombudsman case number CLC: M2200/16GP. Below was a channel of communication but to date no one has came back to me.</p> <p>- 17 August 2016 04:44 PM Lerato Ntoahae (no feedback)</p> <p>- I sent an email to Oliver Hlubi ********** Nkululeko Futha ********** Theresa Maleke ********** Joan Samson ********** Clientretention ********** / Compliance 18 August 2016 09:14 AM. (no feedback)...</p> <p>i called in today and the call was transferred to Joan Samson. She was able to pick up that their error was on their side and not mines. My application for my member was on the 12 September 2015. Only now i get to cover my people. I must say I’m happy proud with the service Joan gave me and the feedback. Keep up the good service. All every missed that you picked up was to do an investigation and resolved. Thank you for going an extra male.</p> <p> </p>