I've lost trust in them

I'm writing this with disappointment, dissatisfaction. I took a life cover with Sanlam over 10 years ago and it covered life, disability and dread disease. Last year my foot was amputated, I submitted a claim with Sanlam in August. I've been sent from pillar to post requesting medical records requesting forms to be filled I did all of that but still my claim is not paid. I even thought should I die my kids would suffer like this to get what is due to them but every month with no fail they would debit my account. I'm not okay having to deal with my disability and Sanlam adding another stress. Even if they would suggest the doctor of their choice to confirm my disability I don't mind