I've been ****med by Sanlam or this Doug Damant

I've been trying to make a claim at Sanlam my father had 2 policies funeral plan and funeral top cover one policy paid after 2days the funeral passed now I'm struggling to get paid for the 2nd policy, yesterday i got a call saying I must expect the payment on Friday but I will get half of what I'm supposed to get when I ask them they can't explain even the staff here is running with answers instead they want to put me on phone .a guy name Doug Damant is the one that said I will get half other half is going to the estate but I'm the only beneficiary