It's so frustrating to cancel a policy with Assupol life.

Cancelling a policy with Assupol has never been this difficult, I am beginning to realise that the Insurence company is not keen on having me cancel my policy, I submitted a request for the policy to be cancelled and was told I need to submit a certified ID copy, which I did, but each time I make an enquiry on the progress on refund, they have not received the ID copy, I have spoken to two different call centre agents and both of them gave me their email addresses and they never acknowledge receipt of the said document, and that's the last time you hear from them again, when you call you get a different person and the whole process starts all over again. I hate Assupol.