It's Impossible to cancel your Sanlam Policy

On the 24 September I called Sanlam customer service because I wanted to terminate my policy and they couldn't help me but they gave me an email address and told to attach copy of my ID I did that the same day, I thought they were not going to debit my account because I requested termination before month end but they debited my account and I thought it's okay bacause with most companies you have to give them a month notice before they can terminate, t has they send me an email on the 26 September saying they are attending to my case and that was the last communication I had with them until yesterday when I decided to ask how far is my cancelation and they rep**** to me that my policy should be cancelled by the 18 November and I am confused so it takes two months for them to cancel my policy, and no one communicate with me I have to do all the follow up, if you guys debit my account this month I will reverse the debit order, u guys don't care about the clients