It's a struggle

It's still a struggle to do the simplest thing, like paying a missed debit order. This should be the simplest, yet Sanlam Indie makes it very complicated. The only way to communicate is through email. This is really frustrating. They don't have an account with a reference that one can use to pay back any missed debits, instead you have to make arrangements that can take upto 7 days, even more at times. When I see a missed debit order, it's much easier for me to make a manual payment than to wait days on end for their system to update and discover that I missed a payment, then wait more days on end, for them to do another debicheck. For me, this sounds more convenient for them than the client, clearly showing that they're not here to make decisions in favor of the client, but in favor of themselves. If I had a choice, I would have chosen someone else to do my life cover with, someone that is more client oriented, that makes it their mission to listen to the client and see how they could accommodate their clients....