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Lauren R

1 reviews | Active since Nov 2012

17 Feb 2022, 09:38

Is the transfer for Channel Life to Sanlam real or just another ****

So Sanlam took over Channel Life policies and now my mothers policy can't be found? And this after I was send from pillar to post. No it's not us, no call that one and finally channel life group is different from Sanlam. Still being transferred from pillar to post after I've been holding for more than 20minutes. Spoke to Samanta, than to Wendy, than Nkhensani and was transferred again and as I suspected would happen, the call was cut. I need urgent assistance please.

0
Replies (9)
Sanlam
Sanlam's reply17 Feb 2022, 10:01
Official
Dear Lauren

We are sorry to hear of your experience with us. Kindly provide your mom's ID number in the private field for further investigation. 

Regards 
Sanlam Client Relations
Sanlam
Sanlam's reply17 Feb 2022, 11:18
Official
Dear Lauren

Thank you for the details. Your matter was escalated to the responsible team for further investigation. 

Regards 
Sanlam Client Relations
LR
Lauren R's update17 Feb 2022, 15:41
Reviewer Update
How long will that take?
Sanlam
Sanlam's reply17 Feb 2022, 17:11
Official
Dear Lauren

Please confirm if were you contacted yet. 

Regards 
Sanlam Client Relations
LR
Lauren R's update17 Feb 2022, 17:37
Reviewer Update
No I wasn't
LR
Lauren R's update18 Feb 2022, 09:18
Reviewer Update
24hrs later and I'm still waiting to be called. You do realise that you are dealing with peoples lives and livelihoods. Do you even care? It's just a job to you but we trust you with taking care of our loved ones
Sanlam
Sanlam's reply18 Feb 2022, 12:38
Official
Dear Lauren

We were informed that our consultant tried calling you but there was no answer. Please refer to the e-mail that was sent to you. 

Kind regards 
Sanlam Client Relations
LR
Lauren R's update18 Feb 2022, 13:22
Reviewer Update
You are so so soooo late. Penny already assisted me this morning. She's the only one who actually tried. Thanks Penny
Sanlam
Sanlam's reply18 Feb 2022, 13:43
Official
Dear Lauren

We are glad to hear that Penny assisted you. 

Kind regards 
Sanlam Client Relations