Is the SanlamReality Reward and Tiering System all a hoax?

RE: [tracker #***] PLUS [tracker #***] PLUS [tracker #***] PLUS [#***] etc. I have not received a single point other than the automated ones earned by filling in questionnaires on the website. For the following I have neither received points nor been informed when (if ever) the points will be allocated • Outdoor Events (first claim 27 Feb 2016) – neither points nor feedback received as at 5 May 2016 • Basic Medical (submitted 23 March 2016) – neither points nor feedback received as at 5 May 2016 • Uber Airport transfers – received less discount than indicated on the website – after repeated enquiries, I eventually gave up trying to find out why • Dining Benefit – most of the participating restaurants listed for our town have never heard of Sanlam Reality • Had the extremely embarrassing experience of having to speak to the restaurant owner on the phone to explain the system to him when we arrived for our confirmed booking from Reality - now hesitant to try to use the benefit Most frustrating of all is that when I phone or email my enquiries I am told that the query will be passed on to the relevant department. It is quite clear that the unfortunate consultants have no power to sort anything out and the individuals who actually have the power apparently can’t be bothered; neither to fix the problems nor to have the courtesy to respond to customers. The system clearly does not work as one is led to believe on the website and I think any reasonable person will understand why I therefore ask: Is the Sanlam Reality Reward and Tiering System all a big hoax? I would sincerely appreciate an honest answer in this regard.