Is Sanlam ****ming poor citizens?

I took out a Sanlam Indie policy in 2021, for three years. I have been paying y premiums without any hassle. In 2024 November, my problems started, I noticed 2 debits from my bank account both from Sanlam, I reversed one of the debit order and to my surprise I received a call from my broker stating that "my policy is in arrears". I shared with her my screenshot of debit orders and she told me that Indie has been taken over by Matrix and we agreed that she will liaise with Indie to pay over the money to Matrix. We are in a January 2025 now, and this has not been done. Another shocker, I had another debit order from Indie this month and it not reversible, also according to Sanlam my Matrix policy is still in arrears. Is Sanlam trying to **** poor citizens?????