Is Sanlam dead? Seems like it.

I've been trying to get into contact with Sanlam now for the last 2 weeks. For some reason my email address is incorrect, and I don't receive OTP's. This is the WhatsApp trail. 6 Dec 2024 12:31: Thank you for responding, we will now route you through to the next available agent who can assist with your query 6 Dec 2024 17:00 Thank you for contacting Sanlam Corporate. Our operating hours are between 08h00 and 17h00, Monday to Friday. Kindly send us a message during these times so that we can assist you with your enquiry. Thank you. Sanlam is an authorized financial services provider

9 Dec 2024 09:09 Thank you for responding, we will now route you through to the next available agent who can assist with your query

9 Dec 2024 11:45 Someone actually answers, but I am in a meeting at the time, so she claimed to have updated my phone number to international format so that I can receive OTP's, but I still don't

9 Dec 2024 12:24 Thank you for responding, we will now route you through to the next available agent who can assist with your query 9 Dec 2024 17:00 Thank you for contacting Sanlam Corporate. Unfortunately, our queue of WhatsApp queries has reached its maximum, and we are not able to assist on WhatsApp right now. You may send us e-mail with your enquiry to ***, or please try again later.

10 Dec 2024 09:39 Thank you for responding, we will now route you through to the next available agent who can assist with your query 10 Dec 2024 17:00 Thank you for contacting Sanlam Corporate. Our operating hours are between 08h00 and 17h00, Monday to Friday. Kindly send us a message during these times so that we can assist you with your enquiry. Thank you. Sanlam is an authorized financial services provider

I've sent emails, I tried to call the call center, nobody is answering, I've tried to update it online, but I cannot change my email. It states that I have 2 email addresses, I choose the correct one, but it does not get updated. You CANNOT update your phone number to international format on self service, tells you that it is not a valid South African phone number.

Is Sanlam really not willing to help people?