Is it possible to get a warm body to respond to my call as much as they did when I app**** for a loan

This is the worst company as far as Customer care line is concerned and what makes matters worse is that there is no email address only a phone number that is manned by an automated voice and no warm bodies. They will keep you holding for more than 30 minutes on the phone before they eventually drop you without even attending to your call. They are forever harrassing me with sms saying that my account is in arrears. The last time I got to speak to a human being was in December when I requested to be sent statements of my account though it never happened even to date I have not received them. If there's anyone at Sanlam Personal Loans who can actually pick-up a phone address my issue and make sure that I actually receive my account statements it will be very helpful for me.