SM
Sibusiso M
1 reviews | Active since Oct 2016
02 Sept 2024, 18:20
Is it life cover or rocket science?
Very disappointed, I am trying to apply for life cover and the agent is still busy with the application; it’s been more than two weeks now! I took out life cover with another company and everything was completed in less than one hour, but Sanlam is taking more than two week.
Helpful (0)
Replies (7)0
Replies (7)
Sanlam's replyOfficial
03 Sept 2024, 07:42Good day Sibusiso
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's reply03 Sept 2024, 07:42
Official
Good day Sibusiso
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
We are sorry to hear of your poor client service experience. We have escalated your complaint to the relevant department.
Regards
Sanlam Client Care
Sanlam's replyOfficial
04 Sept 2024, 09:16 Good day Sibusiso
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
Sanlam's reply04 Sept 2024, 09:16
Official
Good day Sibusiso
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
This is to confirm that you have been contacted and is being assisted.
Regards
Sanlam Client Care
SM
Sibusiso M's updateReviewer Update
04 Sept 2024, 10:20- Doesn’t change the fact that process is long and tedious, you’ve been at it since 20 August; with OUTsurance it took one phone call to get cover.
- A clear indication that your claim process might also be long and tedious.
SM
Sibusiso M's update04 Sept 2024, 10:20
Reviewer Update
- Doesn’t change the fact that process is long and tedious, you’ve been at it since 20 August; with OUTsurance it took one phone call to get cover.
- A clear indication that your claim process might also be long and tedious.
Sanlam's replyOfficial
04 Sept 2024, 10:27We apologize for the delays and understand your frustration. We recommend contacting your advisor directly to address this.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply04 Sept 2024, 10:27
Official
We apologize for the delays and understand your frustration. We recommend contacting your advisor directly to address this.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
SM
Sibusiso M's updateReviewer Update
05 Sept 2024, 09:35I am no longer interested in the cover, it can’t take more than two weeks to take out life cover. Not only is your staff ***********, the nurse who was supposed to come and collect the blood is rude, she belongs in a public hospital.
SM
Sibusiso M's update05 Sept 2024, 09:35
Reviewer Update
I am no longer interested in the cover, it can’t take more than two weeks to take out life cover. Not only is your staff ***********, the nurse who was supposed to come and collect the blood is rude, she belongs in a public hospital.
Sanlam's replyOfficial
05 Sept 2024, 10:09Good day Sibusiso
You are welcome to contact the advisor for further assistance as the complaint has been brought to his attention and he has been in contact with you.
Regards
Sanlam Client Care
You are welcome to contact the advisor for further assistance as the complaint has been brought to his attention and he has been in contact with you.
Regards
Sanlam Client Care
Sanlam's reply05 Sept 2024, 10:09
Official
Good day Sibusiso
You are welcome to contact the advisor for further assistance as the complaint has been brought to his attention and he has been in contact with you.
Regards
Sanlam Client Care
You are welcome to contact the advisor for further assistance as the complaint has been brought to his attention and he has been in contact with you.
Regards
Sanlam Client Care
SM
Sibusiso M's updateReviewer Update
05 Sept 2024, 12:16You’re running a **** business that doesn’t care about it’s image or attracting potential clients.
SM
Sibusiso M's update05 Sept 2024, 12:16
Reviewer Update
You’re running a **** business that doesn’t care about it’s image or attracting potential clients.