Irritating Sanlam communication portal

Guys am I the only struggling with getting information from Sanlam. I’ve been talking to their useless robots and even with human beings there’s no way forward. I can’t get info on my withdrawal. Useless company. My friends at Liberty have all been saying. Yesterday I was forwarded to a “person” called Yolanda Md…????? Like what surname is that. They want our information but aren’t willing to fully introduce themselves. If there’s anyone who has a liaison please let me know