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Rickus M

1 reviews | Active since Feb 2023

30 Jul 2024, 13:18

Irp5 with wrong information on it for unclaimed funds

This will be the second time on this platform to complain about Sanlam. I have 7 WF reference numbers still no reply on one of them. Last week lady called me and ask for everything to do with my irp5. I send screenshots of everything again like i did twice previously. Got email back stating it will take 2 days to sort out. So on day 3 still no correct directive nr on my Irp5. I was on hold for another 31min to there call center no answer. Please Sanlam you are throughly an disappointment!

0
Replies (9)
Sanlam
Sanlam's reply30 Jul 2024, 13:25
Official
Good day  Rickus 
  Thank you for your feedback regarding the complaint response. We apologize for any dissatisfaction caused. We're committed to resolving this matter to your satisfaction. Your message has been relayed to Sanlam Corporate for further review and action.  
 Regards
 Sanlam Client Care 
Sanlam
Sanlam's reply30 Jul 2024, 15:42
Official
This is to confirm that feedback has been provided to you via email from Sanlam Corporate.

 Regards
 Sanlam Client Care 
RM
Rickus M's update31 Jul 2024, 14:47
Reviewer Update
Got mail on the 25th August. I spend the hole day at the Sars office. Had to take personal day off to do it. The fault definitely lays by Sanlam. Please contact me on *** to respond to what sats told me. No mail or what ever I want a direct mail address so this can come to a point
Sanlam
Sanlam's reply31 Jul 2024, 14:59
Official
We have relayed your message to Sanlam Corporate.

Regards
Sanlam Client Care 
RM
Rickus M's update01 Aug 2024, 10:26
Reviewer Update
Still no reply or response from Sanlam! I got the correct sars directive nrs with me. So start doing your jobs and contact me or email me directly on ***
RM
Rickus M's update01 Aug 2024, 10:30
Reviewer Update
Or even better let sumone that logs the IRP5 mail me and it can be locked with Sars the same time. Thank you
RM
Rickus M's update01 Aug 2024, 13:41
Reviewer Update
It's wrong email. It's *** not gmail
Sanlam
Sanlam's reply01 Aug 2024, 14:24
Official
This is to confirm that feedback has been provided to you via email from Sanlam Corporate. Please respond the email for further assistance.

Regards
Sanlam Client Care 
RM
Rickus M's update01 Aug 2024, 14:50
Reviewer Update
Did not get any email cuase the email address is not mine. Please resend to *** I don't have a Gmail address