AM
Antoinette M

1 reviews | Active since Aug 2021

20 Oct 2025, 12:28

IRP5

have been trying to get my IRP5 sorted because information was captured incorrectly. The one person that picked up my call sent me a whole document on tax directive that I needed to rectify it myself. I haven’t had any luck with resolving it as Sanlam is the one that needs to sort out on their side. I have been making follow ups since July and today is the closing date for tax submissions. There is a guy who was trying to assist me on Friday and had promised feedback and I am still waiting and I am going to include penalties on my tax. Ruvendran please get back to me.

0
Replies (3)
Sanlam
Sanlam's reply20 Oct 2025, 12:40
Official
Good day Antoinette   We are sorry to hear of your poor client service experience. We have referred your complaint to Sanlam Corporate. Regards
 Sanlam Client Care 
AM
Antoinette M's update20 Oct 2025, 14:38
Reviewer Update
I am still waiting for Sanlam to contact me. Can someone contact me not just acknowledge my message. I need assistance. SARS is closing today and haven’t received anything back from Sanlam. It is so frustrating because I now need to pickup penalties on Something that Sanlam could have resolved long time ago.
Sanlam
Sanlam's reply20 Oct 2025, 16:19
Official
Hello Antoinette

We have received feedback that Sanlam Corporate has been in touch with you and that they will be assisting you further.

Regards
Sanlam Client Care