NM
Ntombikayise M
1 reviews | Active since Nov 2020
10 Mar 2025, 09:45
Irate policy holder
On several occasions, since June 2024 to dated, I have requested to have a person removed from my funeral cover, however without any success. Currently the policy is due for renewal and the request has not been attended to. I require immediate resolution and all my premiums to be refunded in respect of this person. Failure to having the matter resolved, I will be forced to report the matter to the FSC Authority. Policy number: IP***8 and email reference number: FLO-250297. May I have someone contact me and ensure that my request is finalized. It is really exhausting to deal with Sanlam's poor service. Clear should I have a valid claim I will be sent from pillar to post.
Helpful (0)
Replies (5)0
Replies (5)
Sanlam's replyOfficial
10 Mar 2025, 10:32Good day Ntombikayise
We apologise for your service experience and have requested the Sanlam Sky department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Sky department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's reply10 Mar 2025, 10:32
Official
Good day Ntombikayise
We apologise for your service experience and have requested the Sanlam Sky department to look into the matter and contact you.
Regards
Sanlam Client Care
We apologise for your service experience and have requested the Sanlam Sky department to look into the matter and contact you.
Regards
Sanlam Client Care
Sanlam's replyOfficial
10 Mar 2025, 13:43Hello Ntombikayise
We have received feedback that Sanlam Sky has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
Sanlam's reply10 Mar 2025, 13:43
Official
Hello Ntombikayise
We have received feedback that Sanlam Sky has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
We have received feedback that Sanlam Sky has been in contact with you via email. They will be assisting you further.
Regards
Sanlam Client Care
NM
Ntombikayise M's updateReviewer Update
11 Mar 2025, 10:24Good day, I checked the policy schedule online and noticed that the specific assured has been removed from the policy, however, no updated schedule was emailed to me nor has anyone contacted me to provide an updated. Furthermore, I spoke to Siphesihle from the call center, and he told me that he can't confirm the refund amount since it is not reflected. Can some please complete this transaction and refund me back the premiums debited since June 2024. Why everything is difficult with Sanlam. I really regret moving my policy from Discovery.
NM
Ntombikayise M's update11 Mar 2025, 10:24
Reviewer Update
Good day, I checked the policy schedule online and noticed that the specific assured has been removed from the policy, however, no updated schedule was emailed to me nor has anyone contacted me to provide an updated. Furthermore, I spoke to Siphesihle from the call center, and he told me that he can't confirm the refund amount since it is not reflected. Can some please complete this transaction and refund me back the premiums debited since June 2024. Why everything is difficult with Sanlam. I really regret moving my policy from Discovery.
Sanlam's replyOfficial
11 Mar 2025, 10:38Hello again, Ntombikayise
Thank you for coming back to us.
We have followed up with Sanlam Sky for urgent assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have followed up with Sanlam Sky for urgent assistance.
Regards
Sanlam Client Care
Sanlam's reply11 Mar 2025, 10:38
Official
Hello again, Ntombikayise
Thank you for coming back to us.
We have followed up with Sanlam Sky for urgent assistance.
Regards
Sanlam Client Care
Thank you for coming back to us.
We have followed up with Sanlam Sky for urgent assistance.
Regards
Sanlam Client Care
Sanlam's replyOfficial
11 Mar 2025, 12:37We have received a notification that Sanlam Sky has sent you an email. Please respond to the email for further assistant.
Regards
Sanlam Client Care
Regards
Sanlam Client Care
Sanlam's reply11 Mar 2025, 12:37
Official
We have received a notification that Sanlam Sky has sent you an email. Please respond to the email for further assistant.
Regards
Sanlam Client Care
Regards
Sanlam Client Care