Investment payout failure

Item: Sanlam
Rating: 1
Author: Keabetswe D

I have an investment that I made with Sanlam and it has reached its maturity. I have submitted all the required documents to claim my money but they have been sending me from corner to post for more than a week now. I’m told everyday that the money will be paid but till this day I haven’t received anything

Helpful (0)

Replies (4)

Sanlam's replyOfficial

11 Aug 2022, 15:55

Good day Keabetswe

We are sorry to hear this and have escalated your complaint to Sanlam SKY.

Regards
Sanlam Client Care

Sanlam's reply11 Aug 2022, 15:55

Official

Good day Keabetswe

We are sorry to hear this and have escalated your complaint to Sanlam SKY.

Regards
Sanlam Client Care

Sanlam's replyOfficial

12 Aug 2022, 11:40

Hi again.

We have received confirmation that you have been contacted and assisted.

Regards
Sanlam Client Care

Sanlam's reply12 Aug 2022, 11:40

Official

Hi again.

We have received confirmation that you have been contacted and assisted.

Regards
Sanlam Client Care

Keabetswe D's updateReviewer Update

12 Aug 2022, 13:51

I have not received any help from Sanlam. I was contacted by a consultant and told that the money was paid at 07:50 this morning after being told for the past 4 days that my account is with the payment unit. I am now being told to wait for 48 hours to get my money which will now make almost 2 weeks. The service is received is very poor and that’s why I have decided to cancel all my policies with them

Keabetswe D's update12 Aug 2022, 13:51

Reviewer Update

Sanlam's replyOfficial

16 Aug 2022, 09:55

Good day

We have received confirmation that you have been contacted and assisted.

Regards
Sanlam Client Care

Sanlam's reply16 Aug 2022, 09:55

Official

Good day

We have received confirmation that you have been contacted and assisted.

Regards
Sanlam Client Care