CV
Conric V

1 reviews | Active since May 2014

02 Nov 2016, 06:38

Investment fail big

<p>I have been saving with Assupol on policy Y ********** ********** 01, since 1 Nov 2016 on a 10 year savings plan with an instalment of R143,50 per month of which R13,50 of that is an admin fee, which they projected that as payout Amount of R29000+ on a 4% increase and R36 000+ on a 10% increase. I had an 10% increase on my installment per year at 1 Nov every year since.</p> <p>The maturity date was yesterday 1 Nov 2016 and payout this morning.</p> <p> </p> <p>I calculated the amount which I have been putting in this past 10 years and it calculates at R24 365+-,the amount Assupol paid out was R20 965.70.</p> <p> </p> <p>What I dont understand is how is it that the amount I have saved is more then the amount that they paid out. didn't I gain any interest on my savings and why is is that.</p>

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Replies (2)
Sanlam
Sanlam's reply02 Nov 2016, 07:03
Official

Good Day,

Thank you for taking the time to bring this to our attention. We will come back to you with feedback shortly.

Your complaint reference number is 9756. Our further communication with you will be by direct e-mail or phone.

For your convenience, please note our dedicated complaint channels: *** / ***.

Proudly serving.

Assupol Complaints Team

Sanlam
Sanlam's reply16 Nov 2016, 13:14
Official

Good Day,

We refer to our direct communication and information provided on the performance of your policy and the maturity value paid.

Please do not hesitate to let us know if you need any additional information.

Proudly serving,

Assupol Complaints Team